1. Written authorization is required
Contact us before returning any product. A return is accepted only after written review and authorization that identifies the product, part number, quantity, reason, condition, return address, timing and any agreed freight or handling responsibility. Sending goods without authorization does not guarantee acceptance or credit.
2. Order changes and cancellation
Request a change or cancellation as early as possible. We will check whether stock has been reserved, packing or documents have started, a special order has been placed or freight has been booked. A change is effective only when confirmed in writing, and the buyer may be responsible for non-recoverable supplier, packing, document, banking or freight costs stated in that confirmation.
3. Return eligibility review
Eligibility depends on the accepted quotation and the product’s condition, identity, seal, storage history, remaining shelf life, documentation and resale restrictions. Opened, used, contaminated, relabelled, damaged after risk transfer, specially sourced or improperly stored products may not be eligible. No fixed return window or fee is promised by this website; both are stated in the written authorization when a return is approved.
4. Wrong item or quantity
If the supplied part number or quantity does not match the accepted written order, stop use and contact us promptly. Provide the quotation or invoice number, outer-package images, container labels, part numbers and counted quantity. We will compare the evidence with packing and dispatch records before proposing correction.
5. Transit damage or shortage
Inspect the shipment on receipt and note visible damage or shortage on the carrier record where possible. Keep the container, pallet, overpack, labels and waybill and send clear photographs. Claim options depend on the agreed Incoterm, when risk transferred and carrier or insurer requirements.
6. Technical selection issues
Do not open or use a product if its name, part number or documentation does not match the equipment requirement. Product selection based on an incorrect buyer-supplied part number is reviewed differently from a dispatch error. Send the machine document or product requirement used for selection so the issue can be assessed accurately.
7. Inspection, credit and refund
Authorized returned goods are inspected before any credit or refund. If approved, the method, currency, deductions and timing follow the written authorization and original transaction documents. Original freight, customs, taxes, payment fees or other non-recoverable costs may be excluded or deducted where agreed and legally permitted.
8. How to request review
Email info@buyaircompressoroil.com with the invoice or quotation number, part number, quantity, reason, photographs, package condition and requested resolution. For urgent transport issues, also contact Phone / WhatsApp at +86 18215527959.